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Terms and Conditions

PRICES

All prices are non-negotiable and priced according to your exact design and the size of your cake.

Following your consultation/enquiry, your quote is valid for 14 days (celebration cakes), or 1 month (wedding cakes).

 

DEPOSITS

A non-refundable 50% deposit is required for wedding cakes in order to secure the commission and chosen date. We reserve the right to cancel your order if the deposit is not paid within 1 month of quote.

Celebration cakes quoted over £100 require a non-refundable 25% deposit to secure your booking date. We reserve the right to cancel your order if the deposit is not paid within 14 days of quote.

Celebration cakes under £100 require full payment on the date of delivery/pickup.

 

PAYMENT

Payment can be made by BACS, PayPal or cash on delivery.

Final payment for your wedding cake is required no later than 7 days before collection/delivery.

Final payment for celebration cakes (over £100) is required no later than 7 days before collection/delivery.

Final payment for celebration cakes (under £100) can be made on the day of collection/delivery (same day bank transfer or cash).

 

CANCELLATION

Celebration cakes (under £100): 2 weeks or more.

Celebration cakes (over £100): 4 weeks or more: 25% non-refundable deposit will be retained.

Wedding cakes: 12 weeks or more: 50% non-refundable deposit, retained.

Cancellation must be made in writing via email at hello@abbyscakes.co.uk.

Change of date: if for any reason you wish to re-arrange the date of your event or wedding, we will endeavour to transfer your order provided the date is available, to avoid any additional charges.

 

DESIGN

We reserve the right to change the design at any point if required, due tocircumstances beyond our control, that may compromise the quality of the finished cake e.g. melting due to weather.

Each cake is made individually by hand, therefore although every effort is made to ensure consistency, a small amount of variation may occur.

 

ALLERGIES & SPECIAL DIETARY REQUIREMENTS

Special diets : Please discuss if you or any guest has special dietary requirements. Cakes can be made Gluten free, dairy and alcohol free.

Please be aware that although ingredients such as nuts can be removed from cakes, they are still used in our kitchen and no absolute nut free guarantee can be given, as some ingredients are not guaranteed nut free by the manufacturers.

 

Non-edible items

Most cakes contain small proportions of inedible items: it is the client`s responsibility to ensure that these are removed by your caterer/guests before consumption e.g. Support dowels in tiered cakes, ribbon, wires in sugar flowers, flower picks & tapes and any other parts discussed with Abby’s Cakes.

 

DELIVERY / COLLECTION CONDITIONS

Cakes can be delivered by prior arrangement. It is the customer`s responsibility to ensure someone is available to accept the delivery at the agreed time and address.  Cakes should be inspected on receipt to ensure that they were not damaged in transit, as you (or any third party taking delivery e.g. wedding venue/hotel etc.) shall be solely responsible for any damage which occurs after delivery of products or as a result of failure to follow any instructions/advice we may give in respect of storage, setting up or further transportation.

On the day of collection, your order may be collected at a pre-arranged time, as agreed with Abby’s Cakes. We will provide you with the necessary assembly instructions. Extreme care should be taken during transportation. The cake must be positioned on a flat surface, such as the boot, (seats are not suitable). Sudden braking and sharp turns should be avoided and if the weather is warm, ensure that you have the air conditioning on throughout the journey. Please note that once the product has been collected, full responsibility for the product lies with the client. Abby’s Cakes assumes no responsibility for any damage that may occur once it has left the premises.

 

STORAGE & CONSUMPTION

Portions guide

The portion guides are intended as a guide only. This will vary depending upon how the cakes is cut.

 

Storage Conditions

Your cake is made entirely of natural ingredients, and baked to ensure it is fresh for the date of your event. It will not have the extended shelf life of most supermarket cakes, which contain additives and preservatives. We cannot guarantee quality if it’s consumed more than 48 hours after the event.

Sugar paste sponge cakes should not be refrigerated, as it will cause condensation on the icing and also accelerates the staling of the flour.

Freezing the cake however, preserves the taste of the sponge and icing as much as feasibly possible, but please bear in mind the visual appearance of the icing will be affected on defrosting. Food hygiene recommendations recommend that it is frozen for a maximum of 3 months.